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Creating Profit and Loss Statement for your business shouldn’t be intimidating or complicated. It’s all just a matter of understanding the meaning of the terms and remembering the basic equation: Sales – Cost = Profit. Read More

Reviews have made consumers smarter and marketers savvier. Your marketing should proactively work on receiving authentic positive reviews from happy customers. Here are some proven strategies to adapt. Read More

Did you know Skype and Klout are outsourcing? Here are other start-up companies that outsourced some of their services to qualified BPO companies, which have proven to be the best decision they’ve ever made. Read More

Coming up with a hashtag is easy, but creating one that will lead to business success isn't as simple. It takes a bit of strategy and online savvy to produce one that will resonate with your target users. Here are a few things to keep in mind when using hashtags on social media. Read More

Business assessments can give you an objective evaluation of your enterprise that will later help identify the growth and development opportunities for the company. Here are some important things you should know before and during your business assessment. Read More

Want to know how to use customer service to boost business growth? Be inspired by these 5 companies who got it right. Read More

Want your content to be shared like crazy? Learn what to post from this list of popular social media content. Read More

Facebook is one the most popular social media platforms that businesses use these days to connect and engage with their audience. Find out the latest changes on Facebook's Algorithm in this post. Read More

In order to develop and sustain successful outsourcing partnerships, companies must not only understand but also embrace the following four key success factors. Read More

We have a list of who we think are the top thought leaders on customer experience. These people are subject matter experts in their fields and have consistently shared their views, opinions and data to the world through their books, articles, blog posts and social media status updates. Read More