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Getting your customer to choose you is really all about three things: Frequency, Intensity and Duration.

We really only buy things to alleviate some kind of pain and frustration. When the pain and frustration of continuing as we are is greater than the pain of changing – we act.
- See more at: Read More

Many people find it hard to accept criticism from others. This means that they tend NOT to learn from their mistakes. Champions are able to accept valid criticism, and may even ASK for critical feedback in order to learn faster.
If you want to know how to learn from your mistakes, please read on… Read More

It is very important for managers to delegate properly, because nobody has sufficient energy, information or time to personally do everything that needs to be done. Managers need to be trained how to: Delegate the right task to the right person. How would you do that?
Follow the six step delegatio Read More

If you want to influence events and other people, you need to first control yourself. If you cannot control yourself, you won’t be able to control anything else. Leadership starts with developing more self control... Read More

You may be looking for some ideas on how to manage conflict situations or difficult people.
Many people don't like conflict situations because they don’t really know how to deal with such issues.
But at work you cannot keep avoiding the issue. You need to handle the situation and you need to do Read More

Here are a few unique customer service strategies of companies that you can use for your own business for the holidays. Read More

Does your team sometimes not work well together?
Do they sometimes fail to work as a cooperative unit and therefore lose some of their productive capacity?
You need to find ways to bring the team together around a common frame of reference that will act to bind the team together.
But what is the Read More

In order to get the best possible insights from customers, you need to know where to look. There’s no one guaranteed correct method you can use to gather feedback. Here, we compiled a list of 15 various places where you can gather valuable feedback from your customers. Read More

Started in his home, Jeff Bezos started a business and began to reach for his dream. In the video below he will tell his story about how it all began (which is very fun) Read More

Every entrepreneur knows how invaluable word of mouth is. But who’s going to spread the love if you don’t have customer loyalty?

Ensuring repeat business is an often overlooked and under-appreciated task of chaotic small business owners. But when it comes to increasing sales, customer loyalty is Read More