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From the outside it may seem that online payments are easy. You just need to attach your webpage to a paying agent of your choice and swoosh, ready to go. The money just starts flowing.

I really wish it were that easy. Read More

Why should an Internet merchant bother with lowering the chargeback rate? Why constantly keep the matter on the radar? (Such a nuisance!) After all – it’s just another way for the client to get the money back, right?

Well, not quite so. Read More

While selling your products and services online, you may want to scale your business up to other countries. And in most cases other countries means other currencies. Read More

We – entrepreneurs – think about ourselves as businessmen. Trustworthy people, who believe in our idea and the business model we have in our heads. Then someone tells us that we are a high risk merchant. Us?! No! Of course not. It has to be some mistake. Unfortunately it’s not. Read More

Larger companies have more (much, much more) than one person in their customer support team. To ensure the success of every customer contact, it is important to keep tabs on tasks and questions. Read More

Yeah, that’s possible. And in fact not so rare. The same card, similar transaction. We are able to pay for one product (on website #1), but we aren’t for another one (on website #2). Read More

No doubt, there are bad reasons to start a business and really bad ones. But this one is the worst of them all. It's called... Read More

Every startup needs to be promoted. And that’s how you should start marketing your startup. At the beginning it’s all about the plan. So first of all… Read More

That’s a question we hear a lot. And the answer depends on a few factors. First of all… Do you sell by credit (or debit) cards in your online business? Read More

No doubt monthly and annual plans are the most popular billing periods in SaaS businesses. Let’s talk about annual billing plans today. Let’s look at some pros and cons. Read More