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Businesses love to talk about customer service. It is what every company wants to be known for. Why, then, do so many fail miserably at this one thing? What makes customer service so hard to actually achieve?

The idea behind the concept does not seem that hard. Make your customers happy; make th Read More

Have you ever felt the sense of comfort after accepting defeat and walking away from a dream or goal that had been plagued with bothersome issues and hiccups? Perhaps you were relieved because the idea of actually accomplishing the goal was scary, or perhaps you were just ready to stop fighting and Read More

Are you proud of the work that you do? This is not a hypothetical question; it is not meant to be pondered for hours or meditated upon. It is a simple question that deserves a simple “yes” or “no” answer, whatever popped into your head the second you read the question. Read More

Knowing that your business is failing is one of the worst sensations that you can ever experience. Feelings of sick desperation tangle with fear, anger, and frustration, causing a knot in your stomach so big you literally may die. In some cases, the anxiety is so much that you really do end up in Read More

As business owners and leaders, we have a choice to make at the end of the day. We can treat employees like liabilities, waiting for them to make a mistake so that we can pounce. Or, we can turn them into assets, by treating them with a firm but fair hand, empowering them to do their job, and then Read More

The problem with great ideas is that we fall into the trap of thinking that our idea will pave the way to success. We believe that because we know that we have the best product or service, people will find out and flock to us in droves. We put all of our attention on perfecting our idea, but we fai Read More

For weeks now, I have been struggling trying to get ahead of my business, trying to pull it forward with all my might. The problem is that once I got in front of my business, it started trying to run me over. I found myself being chased by my own business. Read More

Ever notice how people love to point out problems but very seldom have any solutions? Even worse, if you have an original idea, well-meaning friends, family, and even colleagues and coworkers are quick to jump to the conclusion that it will never work, as supported by the 13 negative possibilities Read More

You would think that that the signs of a failing business would be obvious: lack of customers, dropping sales, cash flow issues…but these are all symptoms caused by a business that has already been failing for a very long time. What if there was a way to know if your business is failing long before Read More

As a small business marketing consultant and an executive coach, I sit down with a lot of different people and businesses. It is fascinating for me to listen to others tell me about all their hopes and dreams along with stories of how they have spent their whole life working towards their goals. It Read More