First (and last) impressions matter
Research shows that customers remember the first and last moments of their interactions with you more vividly than the rest of it. Make sure the first and last elements of your customer interactions are a well-engineered, well documented process that all your team follow - because they are going to stick in the customer's memory
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These stories submitted by StephenLynch became hot on BizSugar
7 tips for better customer service (and customer loyalty)
Posted by StephenLynch under Customer ServiceFrom http://results.com 5108 days ago
Made Hot by: masonnorton on May 14, 2010 4:34 pm
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”