First (and last) impressions matter
Research shows that customers remember the first and last moments of their interactions with you more vividly than the rest of it. Make sure the first and last elements of your customer interactions are a well-engineered, well documented process that all your team follow - because they are going to stick in the customer's memory.
7 tips for better customer service (and customer loyalty)
Posted by StephenLynch under Customer ServiceFrom http://results.com 5101 days ago
Made Hot by: masonnorton on May 14, 2010 4:34 pm
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