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In my last post I took a look at the good stuff business owners should add to turn around their business for the better. Technological changes, up gradation, price cuts and the like are always welcome but it’s about the simple things that you can do to send the cash counters ringing. Coming to the Read More

It is easy to obtain data about your inventory, your quarterly profits, or the number of visits to your website. But how do you put a number on customer service, so you can measure improvements?
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Traveling internationally on Business?

Here are 10 major airlines which you might wish to avoid. Read More

While we all know that the “Customer is Always Right” is a fallacy, we can still foster an environment that makes customers feel appreciated, valued, and respected pieces of your business. In restaurants we have all heard snappy hostess reporting door counts and body counts, but we would always sug Read More

When I read and talk to people about business one thing that becomes increasingly clear is that business models don’t need to be complex to work…simplicity will do just fine. Most people tend to make everything so complicated that they fail to realize it ends up becoming too much for everyone invol Read More

We’ve all had those bad customer service experiences. You know, when you call the 1-800 number to tweak that one element of your bill that you can't complete Read More

Having a live chat function on your small business website may seem like a good idea, but is it really? Find out more about the pros and cons now... Read More

The biggest challenge of my career lately has to do with responding to email. I try to take some time each day and answer it all but when you get hundreds of inquiries, pitches, and solicitations each day, it doesn’t make you want to log in. Read More

“We have this huge translation project for you. 40k words. Deadline: one week. What is your best rate?”

“This is considered a rush job. My rate is usually higher in this case. It is also determined by the technicality of the document. I need to see a sample.”
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