BizSugar.com › Social Media › Social Media Crisis Management - Infographic

Do you have a social media crisis management plan? Have you ever encountered a situation where you needed to implement your crisis plan?

Social media crisis management practices are often enforced as a result of a breakdown in communication between a business and it’s audiences in a public environment. Crisis planning ensures that actions are organised and understood to minimise the effects of a disaster, prior to if or when it occurs.

In business, reputation is everything. That being said, reputation is amazingly fragile and it only takes a single mistake to cause major damage to a businesses image.