BizSugar.com › Social Media › How To Respond To And Manage Negative Feedback – Better at Marketing

Now that we’re monitoring our brand online, what do we do when we discover negative feedback from our customers? When it comes to using social media, brands seem to fear negative feedback the most. There is no reason to fear social media, however. Negative feedback, handled correctly, can be made into a positive result, and even create more loyal customers. Determine The Kind Of Feedback Not all negative feedback is created equally. People respond negatively for different reasons, and this determines how we will respond as well. Support Issue. This is the easiest kind of negative feedback to address, because it is [...]