Social media interactions can provide your company with a lot of positive reinforcement that can benefit your brand. But along with the good messages, you can get negative feedback as well— it’s just the nature of business. Responding to negative comments on social media platforms can be challenging since they are public forums and the outcomes can be harder to control. But by following just a few key principles, you can successfully manage your online reputation and use these unfortunate circumstances to show your audience that you take customer service seriously and that individual user experiences are important.
How to Manage Your Online Reputation through Social Media
Posted by websuccessteam under Social MediaFrom http://www.websuccessteam.com 4404 days ago
Who Voted for this Story
Subscribe
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
Comments
4404 days ago
A thoughtful post. Your advice is great for businesses faced with the reality of negative publicity. It's always good to know what to do straightaway when this happens.
Customer service should always be at the forefront of every business. Your advice is straight forward for anyone that is faced with this uncomfortable situation.
I'll recommend this page for sure.
Take care,
Denise