The Altimeter Group today released a new report on Social CRM and while analysts release reports all the time, this is different. The report is free to read and share under Creative Commons and this is a big disruptor, one that reflects the socialization of information and the spirit of social media.
Customers Ignite a New Era of CRM
Posted by billrice under SalesFrom http://www.briansolis.com 5172 days ago
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