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Design Thinking Applied to CRM

Design Thinking Applied to CRM - http://customerthink.com

Posted by sawarams under Marketing
From http://customerthink.com 3095 days ago

Design thinking is nothing new, however, it is relatively new to enterprise applications. The cognitive design practice driven by organizations such as IDEO has heralded design innovations such as the computer mouse, ergonomic keyboards and a plethora of innovative objects.

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