Amy Downs, Chief Customer Success and Happiness Officer Lifesize, shares with us how the key to the company’s transformation to a subscription business model was changing the corporate culture to be customer-first. And how that change raised their net promoter score (NPS) from negative four to over seventy, increased customer retention rates, and created a customer support team that finally understood their value to the business.
Amy Downs of Lifesize: Subscription Businesses Need Customer Service at its Core to Drive Success
Posted by stillwagon428 under MarketingFrom http://smallbiztrends.com 2764 days ago
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