Cheri Baker hits the nail on the head: "Every time I order coffee from the pleasant employees behind the counter, the same thing happens. The kindness in their eyes fades to nothing, as they recite the following phrases with robotic consistency.
'Would you like to make that tall single a tall double for only 50 cents more?'
and
'Do you have a discount card to save you 10%?'"
Zombie Baristas, Or Why Good Service Can't Be Scripted
Posted by wdywft under Customer ServiceFrom http://www.whatdoyouwantfromthem.com 4848 days ago
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4848 days ago
businessavante (Duncan)
4848 days ago