Lessons from personal experience with Avis Car Rental on how one bad front desk employee can lead to loss of large number of customers.
Zen and the Art of Losing a Customer – Lessons from Avis Car Rental
Posted by AngelBiz under Customer ServiceFrom http://www.smallbizviewpoints.com 3145 days ago
Who Voted for this Story
Subscribe
“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
Comments