In today’s world, live chat is the best way to listen to your customers. It has the highest satisfaction level (73%) more than email (61%) and phone (44%).
Not just customer satisfaction but it boosts customer retention. Over 63% consumers reported that they are more likely to return to a website that offers live chat.
So why is live chat so important and why do customers prefer it?
Why Live Chat Is Winning the Customer Support Race
Posted by sawarams under Customer ServiceFrom https://www.tagove.com 2658 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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