If you’re willing to settle for something “good,” you’re losing the opportunity to overcome your own limits and become even greater.
The danger of being okay with good customer service is that it prevents you from going beyond satisfactory. Here are four reasons why aiming for a merely satisfying, rather than a delighting, customer experience is counterproductive.
Why aiming for customer satisfaction is dangerous
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2580 days ago
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