Today’s contact centers thrive on technology. They can’t operate without Internet connectivity, automation tools, and smart computer programs that let them deploy omnichannel services. Technology, therefore, makes it easier for brands to provide a high-quality customer experience. Unsurprisingly, many entrepreneurs have come to believe that technology is a core ingredient of business success.
When technology disrupts customer service
Posted by nlagunzad under Customer ServiceFrom http://technofaq.org 2558 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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