Speech Analytics can help call centers improve customer service through analysis of words and phrases used in a conversation between agent and customer. It allows you to provide the right training to the right people and resolve issues before they blow up.
Using Speech Analytics to Improve Customer Service
Posted by
alleliaspili under Customer Service
From http://www.infinitcontact.com 3191 days ago
Who Voted for this Story
Subscribe
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
“Rachel: Thanks for your input. I tend to agree with you. It was...”
“Hey Martin,
Honestly, no. I think that most people can tell that they are...”
- News
- Blog
- Press Center
- Newsletter
Buttons and Widgets
- Legal
-
Privacy | Terms of Use
© 2007-2024 BizSugar.com.
Comments