Once you’ve designed a survey (to measure customer satisfaction or anything else), you need to convince people to respond to the email invitation soliciting their input. One step in accomplishing that is to measure how many people respond, and to remind those who haven’t yet done so. Here's some guidance.
Tracking Survey Participation – and Nagging Effectively
Posted by estherschindler under Customer ServiceFrom http://blog.sogosurvey.com 2950 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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