BizSugar.com › Customer Service › Top Ten Customer Service Trends

The original CRM Saleforce calls it the “Age of the Customer” and we’re not inclined to disagree. And your marketing team agrees. About nine out of ten companies tout great customer support. But more than half of all customers are complaining of bad customer support. Today we are going to count down the 10 Trends we see in Customer Support and how you can take advantage of each one.