The customer experience is one long ride made up of multiple episodes; as such it is important to ensure these episodes are dealt with in a consistent and timely fashion. This post looks at how CRM can help.
Managing Customer Episodes for a Solid Customer Journey
Posted by OpenCRM under Customer ServiceFrom http://opencrm.co.uk 3665 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
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