Businesses today need to use innovative technologies to remain efficient without disrupting customer experience. This is leading more companies to deploy interactive voice response solutions, which combine automation with self-service portals. Interactive voice response systems can detect both vocal and keypad responses, allowing consumers to use whichever method they prefer to navigate to the desired employee.
IVR Can Help Businesses Improve Customer Satisfaction
Posted by BuyerZone under Customer ServiceFrom http://www.buyerzone.com 4439 days ago
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