BizSugar.com › Customer Service › It’s About the Customer: What your business can learn from Walmart

Even in times of economic trouble, Walmart manages to come out on top, and not only in sales. According to a recent survey of U.S. companies by MSN Money, Walmart is rated near the top for excellent customer service. Walmart has gone from a 45.5% positive customer service rating in 2008 to 56.9% in 2010, one of the largest jumps made by any company in the study. So why is Walmart thriving as the economy dips? When it comes down to it, Walmart’s success relies on simple strategic changes, ones that could be applied to your own company: