In these tough economic times, it may seem like a false hope to create an environment where your customers not only freely pay you for your product or service, but do so eagerly and gratefully. Ah Contre’ dear business owning friends….it perhaps is easiest in a tough economy to produce this type of sentiment in a customer. Since money and resources are scarce, a customer wants to feel confident and justified in what they spend their hard-earned dollars on, all you have to do is give them a convincing reason why spending their money with you is worthwhile (and then, of course, follow through).





Comments


Written by businessavante
4898 days ago

Customer service is indeed important. I know how you feel, Laura - my Kitty is my baby. Locally there are a few Emergency Veterinary Hospitals open 24/7. If my baby was in trouble that couldn't wait, I'd gladly fork over the high after hours fees. Glad your baby is OK.

businessavante



Written by lkpetrolino
4898 days ago

Thank Duncan....it also shows that customer service is particularly important during times of crisis. We need to feel as if we are being listened to and taken care of, then more than ever



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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!