BizSugar.com › Customer Service › How Do Customers Really Feel About Your Checkout Lines?

As any retail shopper can tell you, checkout lines can make or break the retail experience. Even if you have a great time browsing and find everything you need, coming up against a massive or slow-moving checkout line can ruin the whole experience. Since checkout is a customers’ last impression of your store, a bad experience there can poison everything that came before, making customers less likely to return to your shop again.