BizSugar.com › Customer Service › Do You Know The Two Things Which Can Help You Win More Business?

Much has been written about how Web 2.0 and social media have changed everything. Rubbish. The fundamentals of business are unchanged. What has altered slightly is the average attention span – and how we process information.

People are becoming ever more skilled at detecting waffle and cutting it out. So make sure you are very clear on the point you have to make, and how you will get that point across.