I’ve been thinking a lot about difficult conversations, having just given a presentation on the topic this past week. So it is only natural that I should have my own version of a difficult conversation this morning. Unfortunately, I did not measure up to my own ideas of best practice! (Reality is humbling). Here’s the story, in brief:
Diving In Impulsively: Not the Best Way to Have a Conversation
Posted by AnnEvanston under Customer ServiceFrom http://www.thereflectivewriter.com 4769 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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