There is a misconception that the goal should be "Happy" customers, but what we're really looking for are Successful customers. And here's why that matters...
Customer Success is NOT about Happy Customers
Posted by
lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 3552 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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