As the Great Recession trimmed revenues, many small businesses reduced employee head count. In some companies, the “Director of First Impressions” position was eliminated, and the job of greeting and answering phones shifted to someone else. In others, the position remained, but was expanded to include more administrative responsibilities. In too many cases, greeting strangers has become a lower priority than other assigned duties.
Customer Service Starts with “Hello.”
Posted by cbrendlinger under Customer ServiceFrom http://www.awakeat2oclock.com 3914 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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