CRM is not just a Software

Posted by Dhruv Patel under Customer Service
From http://blog.softwaresuggest.com 3402 days ago

The benefits of fully equipped CRM for SME are infinite. But to cut the long story short, CRM is supposed to help you provide services above and beyond the expected. Meeting consumer expectation is now harder than ever. Simply because, the bar is being set higher all the time.

Not many would agree, but customer satisfaction is now passé. Building a strategy around providing satisfaction is going to make you end up playing catch up with others. To be a leader that is not enough.

Connect your CRM with these rich data sources. Harvest every little detail that you can. Remember, Uncle Google knows your customers name and preferences. So should you. Stop relying on someone else’s data to reach out to your own customers. After all, in the age of data security, your insight is only as strong as the variety and authenticity of your data.