Contact centers, like the rest of the telecommunications industry, are going to experience some changes in 2012. As a way to remain competitive to other companies, executives should stay ahead of the pack and learn of the trends before they occur, enabling them to be better-prepared when the time for deployment comes, according to an IT News Africa report.
Contact Centers to Undergo Change in 2012
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BuyerZone under Customer Service
From http://www.buyerzone.com 4470 days ago
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