“Stop Trying to Delight Your Customers,” a downloadable article, is available online from the Harvard Business Review. The study contains eye-opening case studies about companies that have dramatically improved service by anticipating customer’s next problems and solving them on the first call.
Best Practices in Customer Service from the Harvard Business Review
Posted by
stepbystepmarketing.com under Customer Service
From http://www.stepbystepmarketing.com 4469 days ago
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