A stat from Gartner reveal that organizations that prioritize the customer experience generate 60% higher profits than their competitors. Needless to say, it’s a tough challenge to understand all the factors that contribute toward a great customer experience, and leaves one wondering about how to find the right things to focus on.
The following are 8 videos from industry experts that will help you frame your thinking.
8 Best Expert Talks On Customer Experience Excellence You Should Listen Today
Posted by ajayprasad under Customer ServiceFrom http://blog.repugen.com 2698 days ago
Who Voted for this Story
Subscribe
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
“Rachel: Thanks for your input. I tend to agree with you. It was...”
“Hey Martin,
Honestly, no. I think that most people can tell that they are...”
Comments