SaaS companies rely on their CSMs to build and develop customer relationships that will turn clients into advocates.
It’s now more important than ever that companies find the individuals that will work towards increasing retention and encourage return users.
6 Signs You’re Doing A Good Job As Customer Success Manager
Posted by swarmcontent under Customer ServiceFrom https://blog.userlane.com 2276 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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