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4 Strategies for Improving Your E-Commerce Customer Service

Great service is essential for a competing business, but for online sellers, competition is getting tougher. Internet retailers gained 3.8 points on the American Customer Satisfaction Index last year, indicating more companies are successfully implementing effective E-Commerce customer service strategies. Amazon is setting the standard with policies such as one-click ordering, same-day delivery and no-hassle returns. This raises customer service expectations of online shoppers, raising the bar for everyone else to perform better.