BizSugar.com › Customer Service › 4 Steps to Find the Perfect Help Desk Software

Speedy, efficient problem management. The reputation of your business depends on it, so how do you make sure it happens? By using an issue tracking system. The concept of issue tracking dates from a time when you could physically track issues - or support requests, to give them a more traditional name - across a board. A customer query would be written on a piece of paper, then moved along from one column to the next as the issue got pushed through the system. It was a reassuringly tactile, visual method, which is what made it so popular. But times change, and a simple corkboard doesn’t cut it any more.