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10 Reasons Why Customer Satisfaction Is Still a Crucial Business Metric

10 Reasons Why Customer Satisfaction Is Still a Crucial Business Metric - http://www.infinitcontact.com

Posted by alleliaspili under Customer Service
From http://www.infinitcontact.com 3206 days ago

There's a new school of thought that says customer satisfaction has become an irrelevant business metric. While it's a controversial assertion, it's also incomplete. Here are ten reasons why customer satisfaction still matters.

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