No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the import
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Customer Service Lessons from Cpt. Mike of the Good Ship Netflix
Posted by
AbhiZopim under Customer Service
From http://blog.zopim.com 3867 days ago
Made Hot by: seobromino on October 22, 2013 3:03 pm
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