BizSugar.com › Customer Service › Customer Service Lessons from Cpt. Mike of the Good Ship Netflix

No matter how great your customer service, conversations can become painful when trying to solve highly technical issues. Worse, many customers complain about getting “canned” answers or scripted responses that make them feel helpless about their situation. We’ve written many words about the importance of sounding human and taking a personal approach to customer service, but as the saying goes an example is better than precept.