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While the common trope tells us that “the customer is always right,” in the real world that isn’t always the case. At the same time, with the advent of public forums like Yelp and Facebook, anyone who is unhappy with your service can instantly share their opinion with a wide audience. For these rea Read More

If you’re an old geezer like me, you might remember the theme song of the 1980s sitcom “Cheers”. It says that “sometimes you want to go where everybody knows your name”. When it comes to retail, most clients want just that. Read More

Even negative customer interaction is still engagement. Turn those connections around and create customer loyalty with the right attitude and follow through. Read More

Don't know how to offer customer service on Twitter? Here are 9 Ways to take your Twitter customer support to the next level! Read More