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Are companies really efficiently able to resolve customer service issues? These latest stats will tell you what you need to know. Read More

Reviews have made consumers smarter and marketers savvier. Your marketing should proactively work on receiving authentic positive reviews from happy customers. Here are some proven strategies to adapt. Read More

Automated Customer Support Systems can provide a lot of benefits to businesses, including providing solutions at a faster pace. However, it’s only a machine. You have to learn to balance its use with well-trained representatives who are capable of using the system to deliver better customer service Read More

There's a new school of thought that says customer satisfaction has become an irrelevant business metric. While it's a controversial assertion, it's also incomplete. Here are ten reasons why customer satisfaction still matters. Read More

Infinit Contact shares 5 things customer service representatives should never say and what to say instead. Read More

Did you know Skype and Klout are outsourcing? Here are other start-up companies that outsourced some of their services to qualified BPO companies, which have proven to be the best decision they’ve ever made. Read More

Small businesses can implement great loyalty programs too. Learn what some of the world’s tops retailers have done with theirs so that you can develop one that works for you too. Read More

Infinit Contact shares 10 customer service tips from the experts to help companies, especially start-ups, deliver great customer experience and achieve steadfast business growth. Read More

Now, if you have determined that your company should move forward with F&A outsourcing, CIMA recommends the following six steps in order to find the best provider. Read More

Big data provides businesses a better understanding of your customers. Learn how this translates to a higher bottom line for your business. Read More