Having satisfied customers is no longer enough to keep you ahead of competitors. The bar has been raised to having “delighted” customers. Customer delight is defined as surprising the customer by exceeding his or her expectations, thus creating a positive emotional reaction. This emotional reaction
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7 Steps To Meeting The New Bar Of Delighted Customers
Posted by
martinzwilling under Startups
From https://blog.startupprofessionals.com 2114 days ago
Made Hot by: centrifugePR on August 3, 2018 3:21 am
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