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Social media can be a great marketing tool but what happens when you receive negative comments from customers? It is very easy for customers to leave feedback on social networks and review sites and, the popularity of smartphones means they can happen instantly. Read More

Blogging in a crowded niche is tough, but that doesn’t mean it’s a bad idea to start a blog in a crowded niche. What it does mean is that there are lots of people interested in the subject and that you can potentially make money from it. This is good. Sure it’s tough, but if you’re ever told that i Read More

There are many things that we can do online to get the word out about our blog to build our audience. However, we can sometimes make the mistake of dismissing or overlooking the simpler things in favor of the more common audience gaining tactics that happen after your new post is published; like co Read More

I've pushed the reset button on the challenge, and picking it back up with week 4. Here's what led to the decision, and where I was through week 3. Read More

Has your website ever been held for ransom by your hosting provider? What are the most common reasons this occurs, and how can you avoid it? Read More

If you Google “entrepreneur” you get a lot of mindless cliches like “Think Big!” For me, being an “entrepreneur” doesn’t mean starting the next “Faceook”. Or even starting any business at all. It means finding the challenges you have in your ife, and determining creative ways to overcome those chal Read More

Most of us are quick to pooh-pooh auto-blogs (blogs that scrape content from other sources and repost it automatically). They do nothing but steal others’ content and pollute the blogosphere.

But what about the ever-increasing trend of auto-tweeting, which involves automatically tweeting other p Read More

An article covering various apps and services that "track" trends and data on twitter. Uses animated .gifs to illustrate what the services look like and how to use them. Read More

Storify can be used to build posts using multiple content types, tell interactive stories, and create a fluent read with text and media content inter-spliced in a logical way. Read More

Results and comments from a new joint study by the SMB Group/CRM Essentials called “2011 Small and Medium Business Social Business Study,” that surveyed 750 SMB decision-makers regarding their use, plans and perceptions about social media.

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