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Various issues should be considered when planning sexual harassment prevention training programs for Japanese. Addressing these items will help you ensure that your programs are effective and your company has done its best to prevent problems.

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It’s important to be prepared when a Japanese customer, supplier, or other guest is going to be visiting your office. Making a good impression is vital to the success of your work together. What do you do to avoid cultural gaffes and make the meeting a successful one? Read More

Customer service is a highly developed art form in Japan. As foreign firms become increasingly active in the Japanese market, they face many challenges in meeting with Japanese customer service expectations. Read More

Many Japanese expatriates don’t have a clear idea of what their role is...most don’t even have job descriptions, so it’s no wonder they feel unclear about their mission.

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Japanese and Americans have radically different assumptions about how to communicate, how to make decisions, how to share information, how to run meetings, how to evaluate alternatives, how to deal with problems – in short, about virtually every aspect involved in getting work done. Read More

When wanting to convince someone Japanese to do something in accordance with American customs or commonly-accepted practices, I find that it’s useful to assume that they are not necessarily familiar with how it’s typically approached in the U.S. Read More

In Japan, customer-supplier relationships are far more close and interdependent than the arm’s length relationships that are considered ideal in many western countries. A track record of good quality and service in Japan can also provide reassurance that things will go well. Read More

There are definitely some pitfalls to avoid when making presentations to Japanese. Understanding how they will process the information being covered along with how it is presented can make a big difference in getting everyone on the same page.

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The Japanese excel at indirect communication, they do it though extreme tact and understatement, rather than irony. When they listen to Americans, the Japanese tend to believe our words and are not looking for any hidden meaning. Americans have a reputation for being honest and straightforward. Read More

American managers in the same situation would likely call a meeting to introduce themselves, Japanese often prefer to keep a low profile and get to know the organization more organically. Take the initiative to set up a meeting to get to know him and also to introduce your staff and their functions Read More