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An overlooked benefit of customer satisfaction research is the opportunity to let customers know their input is critically important and impacts your product offers, delivery channels, and other activities. Here are six other proven ways to get the most value from your next round of research. Read More

Toyota appears to have lost its momentum. And as the economy turns around and car sales begin to rebound, I predict that Toyota will be a lagard. Fresh companies like Ford, Hyundai and others will be on the attack, going after #1. And if Toyota falls as I anticipate, reports about Toyota will also turn for the worse. Read More

I've written about the challenges of the ethanol/biofuels industry many times. And the bad news just keeps coming, Without Warning. Each piece of news is challenging the future viability of the industry. For instance, in recent weeks several reports have surfaced. Read More

The Gadarene swine drowned when they rushed into the sea because they were suddenly possessed by demons. They have since become an appropriate metaphor for mass panic.Certainly the metaphor is applicable to all sorts of things that are happening at the moment — but it is particularly neat when applied to the panic over swine flu. Read More

News moves so quickly these days it can be hard to keep up with. Maybe it's time we took a calm look at what is actually going on. Read More

Even the densest politicians are forced to acknowledge that successful businesses are essential to get the world out of recession: there is no other potential source of the sort of economic growth that is required. Read More

With Spring in the air, the financial markets seem in a frisky mood, there is a small bounce in British property prices. The banking system is no longer in danger of immanent collapse. President Obama says there are signs of hope in the economy... Read More

Further to our last, it says something about the politicians of the G-20 that they did not agree a single measure to help business directly — despite their nominal agreement with the obvious truth that a revival of business confidence is the only way out of the recession. Read More

How older generations are utilizing social networks. Read More