75% of marketers using social media identify customer service as a primary use of their social media platform. Marketers understand their customers well. They identify leads, nurture them and bring them down through the sales funnel. But, the objective is not just to sell the product or service; they need to generate positive customer engagement…
Social Customer Service for modern marketers
Posted by Grazitti-Interactive under TechnologyFrom https://grazittisalesforceservices.wordpress.com 3095 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
“Automation is a broad topic but I like ConvertKit for emails and SocialBee...”
“Lisa: I have not heard about the expression, "engagement...”
“Adam: Do you have a favorite tool at the moment?...”
“Adam: I have to look into this issue in the near future... ;)...”
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