BizSugar.com › Technology › Here’s What Goes Catastrophically Wrong When You Don’t Follow Your IT Process

On November 18, 2014, Microsoft Azure went dark. Thousands of the cloud computing service’s customers experienced downtime on their sites for over 9 hours. When they flooded Microsoft customer support to ask what the hell had gone wrong, customers learned that it wasn’t some glitch, natural disaster, or devious hacking scheme.