BizSugar.com › Technology › Eric Bensley of Salesforce: Small Businesses Want Practicality When it Comes to AI, Not Big Concepts [podcast]

Last week at Dreamforce, I had the great pleasure of receiving a guided tour of the Small Business Lodge by Eric Bensley, Senior Product Director of Marketing for Salesforce, and Rekha Srivatsan, Senior Product Marketing Manager for Salesforce. There were several hundred people sitting in, doing one-on-one sessions with Salesforce engineers, and watching demos of different Salesforce applications.
To get even more of a flavor for what small business attendees were interested in learning about, I sat down with Eric Bensley right in the middle of all the activity in the lodge for a few minutes to find out more. Below is an edited transcript of our conversation. To hear the full conversation, check out the video or embedded SoundCloud player below.