Small Business Competitive Advantage: When All Employees Know Everything About the Product

Posted by WorkSpace under Strategy
From http://blog.winningworkplaces.org 5152 days ago

Generally speaking, this is big businesses' loss and small business' gain. What really makes this work for small firms, though, is having in place employee leadership development practices that result in each and every person knowing all there is to know about pretty much every product in the store (or service, if that's what you offer).

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Comments

Written by ShawnHessinger
5151 days ago

Great post, however, I think this goes a bit beyond being about smaller businesses though these businesses without the burden of corporate bureaucracy are able to adapt more quickly. In fact, I think this is about the passing of the "knowledge is power" paradigm which has encouraged businesses over the years to be naturally secretive about most aspects of their business and very specialized in their expectation of employees. A new collaborative, empowering philosophy is definitely taking shape in business and it's probably very logical it would start with smaller firms.

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